So Smart It Hurts: Why Collective Intelligence Needs Friction to Flourish

Organisations worldwide are pouring billions into AI and asking the wrong questions. According to Dom Katz, Ways of Working Lead at Miro, the technology is not the problem, the way we collaborate is. His argument is simple and provocative: we built the most powerful collective intelligence machine in human history, and immediately pointed it inward, at meetings, processes and reports that add little value.

With over a decade of experience at Atlassian and Miro, Katz challenges leaders to rethink what they measure and reward. Because if human collaboration is the real unlock for AI, why are we still building organisations as if it is not?